Drive Quality Outcomes with ISO
Sue Lhymn, Ph.D.
Enterprise HRIS & Quality Leader
Laura Harris, Ph.D.
Regulated Systems & Data Scientist
Apply ISO quality principles directly to daily work to achieve business outcomes
This course teaches you how to make quality and reliability work in real life as a practical system that reduces risk, improves delivery, and gives you confidence when scrutiny arrives. Instead of memorizing clauses or managing paperwork, you will learn how to:
- Turn vague needs and conflicting expectations into clear, testable requirements
- Design simple, usable processes with real ownership and control points
- Anticipate and prevent problems before customers or auditors uncover them
- Create documentation to support work, not slow it down
- Measure what matters and act on evidence, not intuition
- Handle internal audits and nonconformities without stress
- Demonstrate readiness with objective evidence
This course gives you the tools, the practice, and the roadmap to implement quality effectively using practical, scalable skills that make your organization more predictable, less risky, and easier to explain.
What you’ll learn
Build a lightweight, audit-ready quality system that improves clarity, accountability, and business performance.
Use a structured requirements framework with acceptance criteria and ownership
Apply verification methods to eliminate ambiguity and reduce rework
Convert vague stakeholder needs into 3–5 measurable quality requirements
Identify handoffs and embed at least two defined risk control points
Use process mapping to improve consistency and operational clarity
Create an end-to-end process map with inputs, outputs, and clear ownership
Define preventive controls, ownership, and monitoring methods
Prioritize risks to prevent recurring operational issues
Build a practical risk register with likelihood and impact scoring
Define ownership and change control without adding bureaucracy.
Design 2–3 essential controlled documents with version control
Ensure documentation supports repeatability and audit readiness
Define three operational metrics with targets and owners
Include at least one leading indicator for early problem detection
Align measurement methods to support evidence-based decisions.
Integrate requirements, process maps, risk, and documentation into one system.
Assemble a functional ISO-aligned QMS ready for internal review.
Demonstrate operational control without unnecessary complexity
Who this course is for
Teams Seeking Efficiency in Executing Goals
Practitioners Seeking Hands-On Ways To Implement Quality
Professionals Focused on Continuous Quality Improvement
What's included
Live sessions
Learn directly from Sue Lhymn, Ph.D. & Laura Harris, Ph.D. in a real-time, interactive format.
Capstone Implementation Project
Define a quality objective, map a process, identify risks, and design measurable controls using ISO 9001 principles.
Direct instructor feedback
Feedback on Capstone Implementation Projects is provided throughout the course by Sue or Laura personally.
Community of peers
Engage with professionals applying ISO principles across industries to compare approaches and implementation challenges.
Lifetime access
Ongoing access to your cohort’s recordings and materials while the course is hosted on Maven.
Certificate of completion
Certificate documenting practical application of ISO 9001 principles. Share on LinkedIn and support promotion, job, or school applications.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund through the second week of the course.
Course syllabus
Week 1
ISO 9001 Without the Baggage
Week 2
Customer Focus & Context That Drives Action
Schedule
Live sessions
3 hrs / week
Async projects
2-4 hrs / week
Testimonials
- ... it [the course] is super detailed and exactly what I was looking for.
Chinaza Nwanya
Clinical Research | Drug Development | Project Lead Your guidance has been invaluable, and your quick responses have truly made a difference in my progress.
Sunitha Varghese
Middle School Teacher
Frequently asked questions
$750
USD