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Create documentation so you can easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals. 

Operations Educator

Jen Bergren

Human-Centered Operations Leader, putting people & process before tech.

January 2026 - Cohort 12

April 2026 Cohort 13

This 3-hour workshop will provide guidance and a template for creating process steps, structure, naming, and visuals. Note: The class does not cover process mapping or process levels. The workshop includes pre-work, individual work time on actual documentation for your business, peer review time to test your document's clarity, and group discussions. This workshop is also offered as part of a larger 4-session course, if you're looking for help prioritizing where to start, setting up a system, and handling objections from other people. https://maven.com/jen-bergren/documentation1

If you don't document, 
you can't scale.

Writing a clear process document

Founder, executive, or manager who wants to easily train others to efficiently take over their work and run it reliably

Operations teams, who know the value of documentation but have had trouble starting it or convincing others to participate

Efficiency-focused professionals who are tired of being tactical and reactive every day instead of completing proactive strategic work

If it's not used, it's not useful! Set up routines and responsibilities to enable yourself and your team to use and update documentation.

Human-Centered Operations Leader, putting people and process before tech.

Cohort 11 - January 2026

May 2026 Cohort 12

Learn how to create a scalable system that can be standardized across the business, to keep documentation easily updated, relevant, and useful. This 3-hour workshop will provide guidance and a template for thinking through how to set up this system first for yourself, then involving other people and roles in your documentation efforts for your company or team. Note that specific tools are only briefly covered in this workshop, it is not a documentation tool comparison class. The workshop includes pre-work, individual work time, small group breakout discussions about your systems-in-progress, and full group discussions. It will be most useful for people who have already started creating the documentation itself. This workshop is also offered as part of a larger 4-session course, this is day 3 of 4 in the larger course. If you're looking for help prioritizing where to start, writing or improving the documentation itself, and handling objections from other people, see the full course: https://maven.com/jen-bergren/documentation1

Make your documentation efforts repeatable and sustainable for scale

Creating a system for documentation creation, maintenance, and use

Learn how to redesign end-to-end processes so AI strengthens your organization instead of fragmenting it.


BA-Cube Founder | LinkedIn Instructor

Angela Wick

25+ years practicing, shaping, and teaching analysis, product, and requirements.

AI-Enabled Systems & Process Design

Most AI initiatives focus on tools and tasks.Few redesign the process and/or system.When AI is inserted into broken or unclear processes, the result is:<ul><li>More exceptions</li><li>Hidden ownership gaps</li><li>Unclear escalation</li><li>Fragile automation</li><li>Accountability confusion</li><li>Scaling nightmares</li></ul>This means increased cost and unhappy customers!AI changes how systems behave. We must design coherent processes with the end-to-end in mind.That means intentionally aligning:<ul><li>Users and their scenarios</li><li>User experience and workflows</li><li>Business rules and policies</li><li>Data flows</li><li>AI guidance, guardrails, governance, and performance measures</li></ul>Business analysis is the skill set, mindset, and discipline that brings all of these elements together—integrating them into coherent solutions that deliver real business value.

Design AI-Enabled Business Systems That Actually Work

Differentiate embedded AI, automation, and agentic AI in end-to-end processes.

Analyze an end-to-end business process that includes AI components

Clarify ownership and decision accountability

Define, Design, and Build human checkpoints into AI workflows

Facilitate decisions about AI in the organization

Senior Business Analysts / Lead BAs

Product and Transformation Leads / BA Consultants

Process

Cohort-based courses

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