About Jen
Jen's work includes building and documenting plans, processes, and programs that have generated up to 50% of revenue, such as a knowledge management program (wiki), a comprehensive employee onboarding program, and a referral partner program for a HubSpot RevOps agency where she was one of the first employees and held many roles across the business, most recently as Sr. Operations Manager
Jen is currently focused on creating education for human-centered operations, finishing an instructional design master's degree to help create better training for the often-overlooked ops community, and writing a book about RevOps, to combine her love of research, writing, and lifelong learning.
Courses
Multi-day, guided programs to get real results
How to Document Your Business Processes
How to create documentation to more easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals
How to write a clear process anyone can follow
Create documentation so you can easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals.
Create a system to keep documentation in use and updated
If it's not used, it's not useful! Set up routines and responsibilities to enable yourself and your team to use and update documentation.
Lightning Lessons
Free, interactive sessions to explore new topics
How to Prioritize & Start Process Documentation
The 4 Components of a Good Documentation System
5 Reasons You Need Documentation
