4.8 (17)
3 Weeks
·Cohort-based Course
Turn customer research into clear, powerful deliverables that drive action.
4.8 (17)
3 Weeks
·Cohort-based Course
Turn customer research into clear, powerful deliverables that drive action.
Previously at
Course overview
In this course I share everything I've learned about how to write with impact that I've learned in a 10+ year career that spanned management consulting, big tech and founding my own UX research agency. I created this course because I believe that good ideas need good communication to thrive. Writing is an essential skill for anyone who works in any organisation from the smallest agile startup all the way through to the biggest publicly listed corporate organization.
Being able to align stakeholders around your ideas, your vision, your insights, and your recommendations is an absolutely critical skill for anyone who works with customer insights. I believe that this is a skill that can be taught and can be improved. Many of us go for long stretches in our career, focusing on other more technical skills. But writing is a critical, foundational skill that can and will increase your influence inside and outside your organization.
01
UX researchers
who want to present research findings in a way that is succinct, compelling and galvanizes stakeholders to take action.
02
Designers
who need to communicate insights with senior stakeholders or clients in ways that are crisp, compelling and memorable.
03
Product managers
looking to bring together disparate data sources and viewpoints into a document that clarifies strategic direction.
Write better insights from data, including nailing the difference between observations and insights
Create frameworks to present data in ways that are easy to understand and remember
Improve the structure and storyline of your deliverables to make them more compelling and succinct
Quickly communicate the impact or key outcomes of your work to senior stakeholders
Templates that you can use to improve your written work, now
Hands on activities to practice skills and get real time feedback
AMA sessions with industry leaders
Live sessions
Learn directly from Ruby Pryor in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.
Level up the impact of your UX research
9 live sessions • 46 lessons • 3 projects
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4.8 (17 ratings)
01
Communicate with stakeholders or clients though writing.
02
Need to advocate for your POV with cross functional teams.
03
Want your writing to be more influential in your workplace.
04
Want to improve your communication with senior leaders.
I've been working in Design and Customer Experience for a decade across Australia and Asia.
My experience includes working for Boston Consulting Group, Grab and Nous Group. This experience across management consulting and tech has taught me A LOT about how to write well and communicate to stakeholders across levels and grographies.
Outside of work, I have spoken at UX conferences in 5 countries, appeared on multiple podcasts and been interviewed on Channel News Asia. I have taught design and UX research content to learners from 5 continents.
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3-5 hours per week
Lectures
1-2 hour per week
Watch lectures at your own time, released every Monday. Discuss your thoughts with other learners in the community.
Activity
1-2 hours per week
Complete activities at your own pace after finishing the lecture to practice what you learned.
Workshop session
2 live classes on Thursday and Friday
Join one of the two workshop sessions for live feedback.
Activities to apply learnings
A community of other learners
Pre-recorded lectures for key content
Workshops for live feedback
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