Rachel Kobetz is the Chief Design Officer of PayPal. Her ability to shape product cultures that humanize technology and forge meaningful connections between products and consumers has made her a sought-out operator, indispensable advisor, and industry thought leader. Previously, Rachel held prominent leadership positions at Expedia Group, Bank of America, Amazon, and Samsung.

Rachel is the founder of Design Leadership at Scale, a Founding Member of the Design Leaders Community, board member for the Fast Company Executive Board, and ADC Jury Member for The One Club For Creativity. She also writes the influential newsletter Defining Experience, providing insights and actionable ideas about design leadership, experience-led culture, emerging technology, and the future of work.

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