Experience metrics: Say goodbye to product use metrics & NPS
Hosted by Christine Perfetti and Jared M. Spool
What you'll learn
Align your teams by focusing on the right measures
Eliminate the costs of a poor customer experience
Report the precise moment you improve your users' lives
Why this topic matters
You'll learn from
Christine Perfetti
Founder at Perfetti Media
Christine Perfetti is Founding Principal of Perfetti Media, a product strategy and research consulting firm. Christine built the research programs at GoFundMe, Carbonite, Acquia, and TuneIn, and has led product visioning workshops for Harvard Business School, WeSpire, HubSpot, Curriculum Associates, and Penn Medicine, among others. Before becoming a 2x founder, Christine Perfetti was the Head of User Experience at Carbonite and Acquia, two highly successful Scaleups in Boston, Massachusetts.
Jared M. Spool
Co-Founder at Center Centre
Jared M. Spool is a Maker of Awesomeness at Center Centre. Center Centre is the school he started with Leslie Jensen-Inman to create industry-ready User Experience Designers. In the 43 years he’s been in the tech field, he’s worked with hundreds of organizations, written two books, published hundreds of articles and podcasts, and tours the world speaking to audiences everywhere. When he can, he does his laundry in Andover, Massachusetts.
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