Staging environment

Instantly Improve Any Product with Behavioral Design

Hosted by Massimo Ingegno, David McCann, and John Gusiff

Tue, Feb 25, 2025

2:00 AM UTC (45 minutes)

Virtual (Zoom)

Free to join

133 students

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Go deeper with a course

Behavioral Science for Product and User Experience Design
John Gusiff, Massimo Ingegno, David McCann, and Zac Fitz-Walter

What you'll learn

Get an Exclusive Overview of the Make It Toolkit

Understand the behavioral science behind the toolkit and why it’s a game-changer for designing impactful products.

Identify and Overcome Behavioral Barriers

Learn how to conduct a rapid audit to uncover psychological barriers to optimal decision-making and behavior.

Practical Examples of the 15 Make It Strategies in Action

See how behavioral design strategies can transform products—making them easier, more engaging, and more immersive.

Why this topic matters

Understanding behavioral barriers and design strategies is key to creating products that truly drive action. Many digital and physical experiences fail not because they lack features, but because they don’t align with how people actually think and behave. By learning how to audit products and apply the 15 Make It Strategies, you'll be able to enhance usability, engagement, and conversions.

You'll learn from

Massimo Ingegno

Creator of the Make it Toolkit and CEO, Make it Lab

Massimo has been defined as one of the world’s leading Behavior and Gamification Designers and has pioneered this field in Southeast Asia. Driven by the mission of making behavioral science more accessible and actionable, he has trained 2000+ design and business leaders and is currently advising the United Nations on behavioral science and AI.

David McCann

Behavioral Finance and COO, Make it Lab

David is global business leader with extensive and proven results in marketing, product design and culture change programs in high-growth Asian markets. He is focused on financial inclusion and accessible healthcare and uses behavioral design to build solutions.

John Gusiff

CX Strategist and Certified Make it Toolkit Behavioral Strategist

John is the Managing Partner at Customer Centric Solutions LLC, where he specializes in helping brands craft cohesive and meaningful experiences across all touchpoints to drive customer acquisition, deepen engagement, and build long-term loyalty. His approach is grounded in customer Jobs-to-be-Done research methods and behavioral science.

Consulted and Trained

Food and Agriculture Organization
Elisava
Johnson & Johnson

Learn directly from Massimo Ingegno, David McCann, and John Gusiff

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