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Fearless Feedback Mastery: Driving Performance for Managers & Leaders
4.8 (44)
8 Days
·Cohort-based Course
Transform your management by driving stronger performance through direct and actionable feedback.
Fearless Feedback Mastery: Driving Performance for Managers & Leaders
4.8 (44)
8 Days
·Cohort-based Course
Transform your management by driving stronger performance through direct and actionable feedback.
Training Managers At Great Companies
Course overview
Drive stronger performance with actionable feedback.
Managers and leaders are not taught how to deliver feedback that changes behavior and drives performance.
The result?
Managers gets frustrated when people don't implement feedback and performance and business results suffer.
It doesn't need to be this way.
You can transform the way you manage and become the manager who shares direct feedback and drives results.
You can get there in this course. You will become more confident and competent sharing feedback fearlessly.
WHAT TO EXPECT:
Tactics you can implement immediately.
Sessions are loaded with lively discussion, breakout exercises, and a 27-page learning guide to both personalize and customize your learning experience.
In just 3 sessions, you will have more tools in your tool belt to more effectively drive performance on your team.
COURSE CONTENT:
• How to speak candidly, and with care, using the Fearless Feedback Model
• How to structure feedback using Headline, Observation, Ask
• How to navigate reactions using HEAR
• How to identify the core behavior needing to be addressed using Name It To Tame It
• How to shift to a High Cadence, Low Stakes mental model
• How to lay a foundation for feedback with the Relationship Kickoff Conversation
• How to view feedback as information to be shared to help someone be their best
• How to lead as a human with standards of excellence
You can also expect:
- A 27-page learning guide loaded with sample language, exercises, and reference materials to leverage well beyond the course
- Videos modeling the Headline, Observation, Ask model
- Video modeling how to navigate reactions to feedback
- Video illustrating how to effectively kick off a feedback relationship with a new team member
- Drafting feedback for real time situations you're facing
How you view delivering feedback as a manager and leader will fundamentally change.
You will have greater confidence and competence opening a feedback conversation, delivering direct and caring feedback, and navigating emotional reactions to your message.
Invest in the skills that will truly elevate you and your team's business impact.
Who will thrive in this courses:
01
You are a manager within a start-up & pace of business can feel impossible to give real time feedback to both direct & indirect reports.
02
You're a leader who finds yourself putting off feedback conversations out of dread, fear, or lack of confidence.
03
You are a manager wanting to elevate your career by distinguishing yourself as a developer of great talent.
What you can expect from this course:
Practice the most difficult types of feedback conversations
You will practice addressing the hardest feedback conversations: giving feedback on defensiveness, lack of strategic thinking, a need for greater flexibility, and more. We're not practicing the easy conversations, we're focusing on the conversations we avoid most.
27-page learning guide packed with frameworks and sample langauge
Beyond the live sessions, you will walk away with an invaluable resource, the Deliver Fearless Feedback learning guide. Filled with the HOA framework, HEAR model for handling reactions, and 6 examples of sample feedback.
Begin delivering difficult feedback fearlessly
You will adopt the Fearless Feedback Model and learn to operate at the intersection of Mindset, Relationship, and Delivery. These combined enable a manager and leader to say what needs to be said to help someone achieve their highest impact.
Deconstruct the core elements of successful feedback conversations
You'll learn to streamline your feedback using the Headline, Observation, Ask model. Each step will empower you to strategically engineer a more positive and productive reception, and perception, of your feedback.
Develop your ability to successfully handle reactions to feedback
When someone provides excuses, cries, or gets defensive, you will be equipped with the HEAR model. You will learn to stay true to your north star and not get sucked into tennis match type conversations.
Increase your confidence & competence
You will create a new internal narrative on what it means to deliver tough feedback. You will feel empowered to engage, discuss, and share feedback that will help your people be their best, and help you drive a culture you're proud of.
Distinguish yourself as a developer of people
You will elevate to your next level of management and leadership by distinguishing yourself as someone who fearlessly develops your people to reach their best version of themselves.
This course includes
4 interactive live sessions
Lifetime access to course materials
9 in-depth lessons
Direct access to instructor
1 projects to apply learning
Guided feedback & reflection
Private community of peers
Course certificate upon completion
Maven Satisfaction Guarantee
This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.
Fearless Feedback Mastery: Driving Performance for Managers & Leaders
Course syllabus
Week 1
Oct
2
Deliver Fearless Feedback - Session 1
Session 1: Mastering Your Mindset
Oct
4
Deliver Fearless Feedback - Session 2
Session 2: Deliver Effective Feedback Fearlessly
Week 2
Oct
9
Deliver Fearless Feedback - Session 3
Session 3: Navigating Feedback Reactions
Post-course
Oct
25
Feedback Training: Navigating Reactions
Bonus
Bonus Materials
4.8 (44 ratings)
What students are saying
Meet your instructor
Katie Ceccarini
Being able to effectively deliver feedback will make or break your ability to manage and lead your team, as I very much learned in my early years leading and scaling Yelp's Customer Success team.
In the last 20 years, I've managed, trained, and been responsible for the development of thousands of people.
I've seen first hand how critical it is for people managers to balance care, timeliness, and clarity to drive the behavior and performance changes their people deserve and the business needs.
The purpose of this course is to share with you the core mindsets and tactics that helped me transform from a manager who put off feedback to a leader who was known for high impact, thoughtful feedback delivery.
If you're a people manager, leader, or team lead, this course is for you.
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Fearless Feedback Mastery: Driving Performance for Managers & Leaders
Course schedule
Pre-Work Videos & Materials
~15 minutes
Before our first session, you will have pre-session videos to view that will set us up for a strong discussion.
Wednesday, October 2, 2024
9:00 - 10:30 PST
We kick off our course by exploring the impact Mindset and Relationship have on feedback delivery. Learn 1 core perspective shift, 3 mindset tactics, and then how to lead the Relationship Kickoff Conversation.
Friday, October 4, 2024
9:00 - 10:30 PST
This will be the meatiest session with feedback model exploration and you'll walk away with new language and tools to immediately have more impactful conversations.
Wednesday, October 9, 2024
9:00 - 10:30 PST
Bring it all together with tools to handle reactions and even more practice and discussion to enable you to graduate as a Fearless Deliverer of Feedback.
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Kickstarting Feedback Conversations
How you enter into a feedback conversation will make or break your effectiveness.
Stop saying, "Can I give you some feedback?"
Instead, start engaging more strategically with these 5 proven transition statements.
Get this free resource
Learning is better with cohorts
Active, hands-on learning
Our live sessions will center around activities, group discussions, and breakout sessions. Development happens through conversation, expect to be active.
Priceless resources
Course resources pack a punch. You will receive an invaluable learning guide, a folder of supplemental resources, and videos modeling effective feedback. Managers regularly report using their learning guide weekly, well after our course.
Frequently Asked Questions
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